Refund policy

Return & Refund Policy

At The Pearl Tulip, we want you to love your purchase. Many of our products are offered through trusted Shopify Collective supplier partners who fulfill and ship orders directly to you.

Returns

Eligible items may be returned within 30 days of delivery. Return eligibility may vary by product, particularly for personalized or custom-made items.

When a return is approved, return shipping instructions and, when applicable, a return shipping label will be provided. Because our products may be fulfilled by different supplier partners, please do not send an item back to the address shown on the original package unless your return instructions specifically direct you to do so.

Personalized & Custom Products

Personalized, engraved, monogrammed, or made-to-order products may not be eligible for return unless they arrive damaged, defective, or incorrect. Please review all personalization details carefully before placing your order.

Damaged, Defective or Incorrect Items

If an order arrives damaged, defective, or incorrect, please use the return/request options available with your order so the issue can be reviewed and resolved.

Refunds

Approved refunds are returned to the original payment method. Your bank or card issuer may require additional processing time before the refund appears on your account.

Supplier-Fulfilled Orders

Some orders may contain products fulfilled by different supplier partners. These products may arrive in separate packages and may have separate return instructions.